Edcon &RMCS - furious

I have been a loyal Edgars account for years until i received a statement on 28 February 2019, RMCS decided to charge R78 airtime and data bundles to my account, they also charged me R49 for SMS air subscription. I asked them to cancel and refund my money back into my account.

I was told i could be contacted 2 days after i called them regarding the refund, but since then i have been calling them making follow-up on how far are they with my request, they told me they waiting for response from the billing department.

I am not happy, i don't want anything to do with an Edgars account anymore and i just want to close the account as soon as they refund my money, it's been a month already since i have been fighting for my own money.