Edcon refusing to give me a refund

Hi,<br> <br> I have clothing account with Jet which is update till this day. On the 25th Jan I made a manual payment (EFT) to that account and on the 28th Jan another payment was made to the same account. I called the customer call center and explained to them what transpired and they told me to send my copy of ID as well as bank statement which I did that instantly and I was told I will get a refund after 7 working days. Its been two weeks now I haven't received my money so I ended up calling the call center again on 15 Feb at 17:30 and agent by the name of Lusizo Mxhonywa told me that the admin have knocked off so he will contact me the following with feedback which he didn't.<br> <br> I called again on the 17 Feb, spoke to Anele Mahlangu at 17:00 and he told me they have no update from admin and Lusizo was unavailable to speak to me. Lusizo send me a mail telling the same thing he told me on the15th. So today the 19th I called again and spoke with Vanessa Shabangu at 16:30 and she told me the same thing that was told on the 15th I asked to speak to his manager and he was to busy to speak to me his name is Rowlan Chetty.<br> <br> All i need to know is when will my refund will reflect in my account?