NK
Nomxolisi K
1 reviews | Active since Jun 2012
29 Oct 2015, 14:49
Edcon refuses to honor my settled amount
Today I got off the phone with a debt review officer, Lilani, who told me Edgars refuses to close off my account after it has been settled. I am appalled with this and will not ever buy from this chain store again! I insist that all \recorded phone calls"be looked up and all emails be placed on the table. I will take this matter to the NCR and the Ombudsman if this account is not closed in the next week.<br> <br> I asked for a settlement amount"
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Edcon's replyOfficial
30 Oct 2015, 10:17Hello misskesa,
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Edcon's reply30 Oct 2015, 10:17
Official
Hello misskesa,
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***