EDCON! RECOGNISE AND REWARD YOUR AWESOME STAFF :KHUNJULIWE NXUMALO & SUSHIE

I visited the Phoenix Plaza store on 12th May, in light of getting Mothers Day gifts. As it was mid month, I needed to purchase items on my store card. When we entered the store, I enquired what credit available to spend. I was given a figure and went along merrily picking items to the value of approximately R1000. Approximately 90 minutes later, when I got to the till point to pay, I was advised by the cashier there was a pay to buy amount and unless I made a payment in store, I would not be able to purchase my items. Khunjuliwe explained the situation to me, and got me on line with the back office as the systems were not in sync- resulting in the EFT payment I made on 10th May not reflecting on the system showing my available credit.

The lady at the back office was highly unpleasant, I informed her being an account holder since 1998, this was not the way to be treated. As the store phone was unclear and very static, I requested the lady call me back on my cellphone, I even confirmed my cell number. 10 minutes later, and no phone call... I stood in the store, whilst other shoppers looked on, as if I could not pay for my goods. Not the most pleasant of situations to be in .

Khunjuliwe sensed my discomfort, and came and chatted to me, asking me to use a different store phone and she called for me yet again.. I was in a panic as I had to be at a function at 3pm , and had no other time to get my shopping done...Khunjuliwe, spoke to the back office, and whilst on hold assured me not to stress, she will assist me, in one way or another. Being a Saturday afternoon, and getting little to no assistance from the back office, Khujuliwe told me she will be right back . She went in to the office and came out with a book which she said she will process my transaction manually. She went beyond the call of duty and informed me , that as it was a mothers day special, and she needed to wait for my payment to clear before she processed the transaction, that I may not qualify for the discount. She did however assure me that she will keep checking to see if my payment had cleared. I agreed and Khunjuliwe proceeded with the manual docket. I thanked her for her assistance as I was leaving the store, purchases in hand, and she smiled humbly advised 'SHE WAS JUST DOING HER JOB.! She further went on to wish me a very happy Mothers day...not realising she was the one who made Mothers Day possible for the MOM's and Grans in my life!!!!

I disagree... Khujuliwe didn't just do her job...She went the extra mile of ensuring I did not leave the store empty handed. She ensured that every gift I chose in the store was able to get to the person is was meant for. That was not just doing her job- She ensured I was treated like a with respect and dignity, as a customer should be treated.

True to her word, she had called me on Sunday, and then a follow up call on Monday to advise that my payment had cleared and the transaction had gone through on Sunday, allowing me the discounted amount.

Another Jet staff worth the mention is Sushie. Sushie was an employee of Edcon at the LaLucia Mall CNA, and was recently redeployed in the JET Phoenix store... Her exceptional customer service and friendly face, has kept me a happy customer for years and assisted me with may magazine collections.

It is staff like Khunjuliwe and Sushie from the Phoenix store that keep stressed out customers like myself from sane and prevented me from closing my account. With the attention being on mothers, this month, I hope EDCON gives these two staff members( no doubt mothers themselves) reward and recognition to their contribution to your store. at the end of the day its the friendliness of staff like these that make the business !