CV
Chantel V
1 reviews | Active since May 2020
18 May 2020, 13:51
Edcon poor service
Jet,Edcon is not updating my details I have paid up my account and closed it yet it is still showing on my credit score report. I went to Jet stores who confirmed my account is paid and closed. I sent a mail to Experian to dispute this open account details and have not been successful. My ID number ***. Contact number ***
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Replies (2)0
Replies (2)
Edcon's replyOfficial
19 May 2020, 12:48Good day Chantel,
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edcon Team
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edcon Team
Best regards,
Edcon's reply19 May 2020, 12:48
Official
Good day Chantel,
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edcon Team
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edcon Team
Best regards,
CV
Chantel V's updateReviewer Update
21 May 2020, 11:31Good day
I am still awaiting proper feedback from Edcon, I received a mail advising me to open statements as if I requested statements, the password to open the statements is the account number. The thing is the credit report shows two account numbers one active and one closed so I took screenshots of both and advised Lesego that I am going to hellopeter and the Ombudsman. I am awaiting a proper response this time.
I am still awaiting proper feedback from Edcon, I received a mail advising me to open statements as if I requested statements, the password to open the statements is the account number. The thing is the credit report shows two account numbers one active and one closed so I took screenshots of both and advised Lesego that I am going to hellopeter and the Ombudsman. I am awaiting a proper response this time.
CV
Chantel V's update21 May 2020, 11:31
Reviewer Update
Good day
I am still awaiting proper feedback from Edcon, I received a mail advising me to open statements as if I requested statements, the password to open the statements is the account number. The thing is the credit report shows two account numbers one active and one closed so I took screenshots of both and advised Lesego that I am going to hellopeter and the Ombudsman. I am awaiting a proper response this time.
I am still awaiting proper feedback from Edcon, I received a mail advising me to open statements as if I requested statements, the password to open the statements is the account number. The thing is the credit report shows two account numbers one active and one closed so I took screenshots of both and advised Lesego that I am going to hellopeter and the Ombudsman. I am awaiting a proper response this time.