1 reviews | Active since Dec 2019
EDCON OWES ME MONEY!!!
I am absolutely shock at the lack of service from Edgars - Edcon. My query has been carrying on for over two months now and I have had no joy.
********** activities took place on my account- eventually I have had this resolved I have a refund that is due to me, however after numerous visits to the store - who advise me that they cannot assist- I have been advised to call the contact center. I have been asked for banking details by two difference agents 1.Sybil Makhanya & 2. Kenneth and all supporting documents have been emailed to get this claim processed. however no joy or feedback has been received. my monthly fees are still being deducted - your incompetence is costing me money!!! I have called the call center several times only to be told that there is a block on my account and they cannot assist- they give me the ***** contact number *** and this number does not exist. I have posted on edcon facebook page and they have rep**** saying that someone from their accounts team will call me- however no one has made contact since!
Kindly note that our team will be assisting with the credit balance refund.
In the meantime you can go into the store so that they can contact our ***** department to verify your detains and to have your account unblocked . This will then enable you to make purchases on your account.
Kind regards
Edgar's Customer Experience Team
Kindly note that our team will be assisting with the credit balance refund.
In the meantime you can go into the store so that they can contact our ***** department to verify your detains and to have your account unblocked . This will then enable you to make purchases on your account.
Kind regards
Edgar's Customer Experience Team