FH
Farhaad H

1 reviews | Active since Aug 2016

10 Aug 2016, 07:05

Edcon owes me...

<p>3 weeks ago I decided to buy my wife an espresso machine from the Boardmans online store. After placing my order for the Russell Hobbs machine I called back two days later only to be told that they don't have stock and are waiting for stock from the supplier. So I contacted the supplier only to find out they too are out of stock. Another call to Boardmans who said they are checking at their stores and they confirmed they have stock in Gateway Durban. I asked them to cancel the order and credit me to which they agreed as I work in La Lucia which is 5 minutes away from Gateway. I went through to Boardmans in gateway the next day and purchased the machine over the counter. On 8 August 2016 I go to pay my account only to find out that the online purchase was never credited and I am owing double of what should have been due. I kindly ask that this matter be taken seriously and attended to urgently as this act borders on the lines of theft. </p>

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Replies (3)
Edcon
Edcon's reply11 Aug 2016, 09:27
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that the request for an update on the refund status as the items that you ordered were not in stock, has been reported to to the Boardmans online team and they will revert back to you with meaningful feedback on the matter. Please find the below reference number for your post ***/GO.

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.

Best regards,

Edcon
Edcon's reply11 Aug 2016, 10:30
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that the request for an update on the refund status as the items that you ordered were not in stock, has been reported to to the Boardmans online team and they will revert back to you with meaningful feedback on the matter. Please find the below reference number for your post ********** 077/GO.

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.

Best regards,

FH
Farhaad H's update17 Aug 2016, 14:21
Reviewer Update

as expected 6 days gone and the boardmans online team is non-existent and they have already billed me for the next months payment... just the service one would expect from a South African company. Patience is running thin.