Edcon online take peoples money and do not deliver

I am very disappointed with an online purchase I made on the 19 September 2018. I purchased a cellphone online and got a confirmation that my delivery will take place in 3 - 5 working days. By Friday 28 September 2018 nothing had arrived so I contacted Edcon to find out what they hold up was, I was told that there was a hold but they can not inform me as to why it had not yet been delivered. I was informed that it had been escalated and I would receive a call to let me know what the issue is. By Monday evening after 5 I still had not received a call back so I called again and once again was told the same story and again told I would be contacted, The lady promised me I would be called Tuesday. Tuesday came and again no one called... so I for the 3rd time called to find out what is the problem and was given the same excuse and told it had been escalated again.... and surprise surprise.... no one has called me. Edcon was quick to take my money and I have not received a product, which I think now classifies as theft and breach of agreement as I did not get my order in the allocated time and I do not have my money back! This is really unacceptable. I want my package and I will never in the future deal with Edcon or advise anyone to deal with Edcon and this is the worst service I have ever received before. I am truly shocked!!!!