Edcon Online Shopping is a ****!!!!

I recently made a purchase online with Edcon (Edgars) and their commitment to me was that they would deliver within 3-5 working days. I was very conscious to only order items that were permitted for delivery during Lockdown Level 4. My order was mainly winter clothes for my daughter and some blankets. Total order was over R4k. They were quick to take my money and very slow in everything else. In fact, I feel that their online shopping may actually be a ****. Order was placed on the 2nd of May. I allowed the 5 working days to pass before contacting their online call centre on the 9th of May. The agent I dealt with advised that they unfortunately had a problem with their courrier and therefore there was a delay in the delivery. If I did not call them, nobody would have even bothered contacting me. I asked the agent to please make a note that I need my delivery by cob on the 12th of May as any further delays would really be pointless in waiting. Winter clothes are needed now, in 2 months time, we will be enjoying spring again. Again, not a word from Edgars. Today, the 13th of May, I call their online call centre who are now closed due to Covid-19. This surprised me as they were open on Saturday and Covid-19 has been around for a good few months already. I also noticed now that on their online site they state deliveries could take up to 3 weeks. This was not advised upfront as I would not have bothered ordering online. Again, by the time I get this order (IF I ever get this order) winter will practically be over. I managed to contact their head office receptionist who advised she is really sorry and will escalate to a manager who will contact me in an hour...... well I am still waiting and hence resorting to Hello Peter. I am a loyal client to Edgars and considering their current situation, I thought I should support them in trying to keep their doors open, Clearly, this is not very important to them OR this is definitely a ****. They have been sitting with my money for over a week and not a peep from their side. I am appalled at what they call "customer service". When asking for the managers details, the call centre agent and the receptionist refused to share these. What is Edcon hiding?