KP
Kunal P
1 reviews | Active since Jul 2018
05 Jul 2018, 10:36
EDCON MOBILE CONTENT FEE
I am very upset with edcon's service. I am being charged a mobile content fee of R24.99. I have noticed this for "years" but haven't paid attention to it. On the 13th June 2018 i contacted edgars and jet mobile department and they said that I have been charged this fee of R24.99 since 2013. I am not receiving any data or airtime and I did not sign up for any of this. This is *****! The consultant that i spoke to advised me that she will escalate the matter and get me a refund for the past "5 yeas" that I have been paying. I received a reference number via sms: EDCP-180 ********** 816. Today is the 05 July 2018 (3 weeks) later and no1 has yet contacted me regarding this matter. I have tried calling back several times but i have to hold. The longest i have held on was 30min. I cannot keep doing this. This is poor customer service and *****. I pay my monthly installment on time and it is really unfair for me to be treated like this. Edcon, get me my refund asap and cancel this mobile content fee which I did not sign up for in the first place.
Helpful (0)
Replies (1)0
Replies (1)
Edcon's replyOfficial
05 Jul 2018, 15:06Good Day,
Thank you for bringing this matter to our attention. We do apologise for the lack of assistance with regards to your query.
Please note that our attempts to make contact with you have been unsuccessful. Kindly however note that the concerns raised have been logged and escalated to our financial services management team to assist with escalating the matter as urgent.
Feedback will then be provided to you as soon as possible.
The reference for your query is as follows:
Regards
The Edcon Customer Experience Team
***
Best regards,
Edcon's reply05 Jul 2018, 15:06
Official
Good Day,
Thank you for bringing this matter to our attention. We do apologise for the lack of assistance with regards to your query.
Please note that our attempts to make contact with you have been unsuccessful. Kindly however note that the concerns raised have been logged and escalated to our financial services management team to assist with escalating the matter as urgent.
Feedback will then be provided to you as soon as possible.
The reference for your query is as follows:
Regards
The Edcon Customer Experience Team
***
Best regards,