FM
Fumane M

1 reviews | Active since May 2018

26 Jul 2018, 19:18

Edcon mistreats me, I am digusted

I paid Edcon an amount of R2000 on 27 June 2018 . They said I did not pay them, I gave them the bank details I paid into together with the ref no as it appears at the back of my card, which are the same banking details on the June statement they forwarded me. They still insisted I did not pay them and requested proof of payment. I forwarded it to them and they said nothing regarding that instead they sent me more communication via email and sms talking about them listing my name at credit bureau. Someone who spoke to me over the phone said I used my card number instead of my acc no. I believe this has got nothing to do with the money "not reflecting" because they can just check via my card no. And besides I went to fnb atm to try and check if the bank details they gave me were valid, they truly are and when I wanted to deposit money the machine required a ref no "...that starts with 700 or 600 as it reflects at the back of your card...." and I used the 600... as it reflects at the back of my card when I made the deposit on 27 June.

To date Edcon still calls me requesting their money, and I always explain the same thing to them but they never do anything about it, what they want is their money but it's with them they just denying it.

You know what, I should be suing this company because 1. They are harassing me. 2. They incorrectly giving me a bad credit report, which is a big disadvantage for me. 3. They deny money that is with them forcing me to pay them twice, that is *****.

Please also note that because of the harassment you have been giving me lately I went to Capitec to reverse the funds so i may give you in gard cash and they will be charging me R120 for the transaction whether it is successful or not. I am sorry to tell you that I will not be paying that but you edcon.

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Replies (1)
Edcon
Edcon's reply30 Jul 2018, 08:57
Official

In response to the proof of payment notification received from your bank for the amount of R2000.00.

Please be advised that we have sent your proof of payment to relevant department for capturing on the 23/7/2018

once the payment has been traced it will be allocated to your account.Our remittance team will be in contact with you.

***/GO

Kind regards

The Edcon Customer Experience Team