Edcon Mishandling Account

Afternoon Sir or Madam

I herewith would like to express my dissatisfaction with Edcon Group. I am appalled by the service Edcon has given me and my mother. Reason why I am now involved in my mother's account issue is because she has given me consent to handle this matter on her behalf.

My mother is sick and tired of Edcon's ways and how they have been treating her and she has been with them for more than thirty. Now this is the treatment she is getting. It is not right. She has been a loyal client of Edcon and this is the thanks she gets.

Late August 2017, we inquired about her account and why is the balance always sitting on the same amount and to our surprise my mother has been billed for insurances she has no clue of and never signed up for. We contacted the customer care and inquired about the matter and we were told that the matter will be escalated and we will get feedback soon. A month has past and still no feedback.

Edcon has not shown any interest in resolving this matter and now I want someone to be held accountable and resolve this matter today!

Today, 10 October 2017 at 13:44 calling from the number ********** there was a consultant at customer care I spoke to and I insisted I speak to senior management and she would not allow me and afterwards she dropped the call in my ear and which really annoyed me and its the most unprofessional thing one can do to a client. Her name is Mbali not sure of her surname but she must be taught and be reprimanded about how she handles clients.

The issue here is that my mother's account issue must be dealt with today by the end of business.