1 reviews | Active since Oct 2014
EDCON LIES / FALSE ADVERTISING
<p>On Friday 05 August I received an sms to my cellphone stating “Edgards has rewarded you with 50 000 free Thank U Points!You now have R138 to spend at Edgards 4-7Aug only! Thank U Card 183211. See T&C.</p> <p> </p> <p>When I got to the edgars store yesterday wanting to make a purchase and redeem my so called allocated points I was advised that I infact do not have those so called points and that the sms was sent to wrong cellphone number. The ladies behind the till couldn’t even advice of anything but that its wrong. No apology from either of the 2 ladies who was assisting me.</p> <p>This was humiliating and so wrong of EDGARDS to be sending out these kind of false msgs. I am highly disappointed and have logged a customer complaint via email as Edcon is lacking in customer support. This is putrid service and advertisin</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We apologise for the overall poor service received with the regards to not being able to redeem the Thank U rewards points, and also apologise that there was an error that caused the S.M.S to be incorrectly sent to your number. We have addressed the matter with the Marketing team to ascertain that they send the communication to correct s customer's. Please find the below reference number for your post ********** 203/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We apologise for the overall poor service received with the regards to not being able to redeem the Thank U rewards points, and also apologise that there was an error that caused the S.M.S to be incorrectly sent to your number. We have addressed the matter with the Marketing team to ascertain that they send the communication to correct s customer's. Please find the below reference number for your post ********** 203/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.