KW
Kim W
1 reviews | Active since Oct 2016
02 Oct 2019, 11:22
Edcon keeps calling me
I am so disgusted with Edcon, they have called me numerous times to offer me an account, I have repeatedly told them I am not interested. They keep calling me every week, I have since had to down load truecaller to block there calls. As I sit her typing this complaint they have tried to call me twice already today, I get a notification as the number is blocked. This is totally ridiculous.
Helpful (0)
Replies (3)0
Replies (3)
Edcon's replyOfficial
02 Oct 2019, 12:59Dear Kim
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you.
Our project team is contacting old account holders to establish if they would like to re-open the account and to update your current details.
Please advise if the old account should be permanently closed or not?
Once again we are sorry for the calls .
Your ***/GO
Kind regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you.
Our project team is contacting old account holders to establish if they would like to re-open the account and to update your current details.
Please advise if the old account should be permanently closed or not?
Once again we are sorry for the calls .
Your ***/GO
Kind regards
Edcon Customer Experience Team
***
Best regards,
Edcon's reply02 Oct 2019, 12:59
Official
Dear Kim
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you.
Our project team is contacting old account holders to establish if they would like to re-open the account and to update your current details.
Please advise if the old account should be permanently closed or not?
Once again we are sorry for the calls .
Your ***/GO
Kind regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you.
Our project team is contacting old account holders to establish if they would like to re-open the account and to update your current details.
Please advise if the old account should be permanently closed or not?
Once again we are sorry for the calls .
Your ***/GO
Kind regards
Edcon Customer Experience Team
***
Best regards,
KW
Kim W's updateReviewer Update
02 Oct 2019, 13:41Yes please close permanently . it I do not want to be contacted I am not interested in an account. You need to chat to your consultants as I did tell them more than one of them more than once that I have no interest and to note it there side. Thank you for your reply.
KW
Kim W's update02 Oct 2019, 13:41
Reviewer Update
Yes please close permanently . it I do not want to be contacted I am not interested in an account. You need to chat to your consultants as I did tell them more than one of them more than once that I have no interest and to note it there side. Thank you for your reply.
KW
Kim W's updateReviewer Update
02 Oct 2019, 14:42FYI Edcon just called again.
KW
Kim W's update02 Oct 2019, 14:42
Reviewer Update
FYI Edcon just called again.