1 reviews | Active since Feb 2012
edcon *** service
<p>i have a cell phone insurence and i accidentally broke it. i sent it in for repairs. its bee 15 working days plus weekend and the cell phone is not back yet. i have called their offices and they keep on telling me that the phone will be dispatched. today i called ********** 800, this person dropped my call. the speople at lakeside CNA have no idea where my phone is, i tried to speak to the manage, i was told they are not there, i asked for their cellphone numbers and i am told they cant give me as it its a personal number. i sent a complaint via edcon webste, no response as yet. so how the hell do i get help when both store and call centre cant help me. i want my phone back and i willcancell my account with you period. i can insure with better service providers.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Lakeside Benoni management for actioning accordingly as the handset was sent instore for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Lakeside Benoni management for actioning accordingly as the handset was sent instore for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Lakeside Benoni management for actioning accordingly as the handset was sent instore for repairs. A reference number for the formal complaint logged on your behalf is as follows ********** 108/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Lakeside Benoni management for actioning accordingly as the handset was sent instore for repairs. A reference number for the formal complaint logged on your behalf is as follows ********** 108/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Best regards,