1 reviews | Active since Jan 2016
Edcon is useless on R8000 phone insurance cover
Edcon offers Insurance cover for a phone for up to R8000. I insured my Samsung Galaxy S5 about a year ago and it recently got ******. A few months later I submitted my insurance claim and it was approved. However, for the last 4 months I have been to almost all the Edcon stores around Johannesburg but none of them seems to have an S5. I understand that its an old model and may be phased so I started seeking for an S6 instead. Once again I went to all their stores and the most expensive phone they have in each store is around R5000. I feel that it is unfair to make someone pay for cover of up to 8000 but you dont even have phones around that value. If I knew this would be the case I would have taken the up to R5000 cover or even better, go with another insurer. I know that an S6 is around R10000. I am willing to top up. I just need Edcon to get their ish together because I am starting to feel like I'm being de*****ed. Its funny how some major retail stores have the S6 but only Edcon stores don't have. I have been patient. This is frustrating and is an unfair practice, especially when you have insurance premiums being deducted from your account every month yet they don't deliver
Our attempts to contact you today at 12.35 PM have been unsuccessful. Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience
Kindly be informed to contact our customer service on ***and quote your reference number.
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Kind Regards
Customer Experience Team
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Our attempts to contact you today at 12.35 PM have been unsuccessful. Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience
Kindly be informed to contact our customer service on ***and quote your reference number.
Your reference number: ***/GO.
Kind Regards
Customer Experience Team
***
