1 reviews | Active since Oct 2017
Edcon is quick to take but useless when they are at fault
I am still waiting for my money. I was told that my money will be in my account by 30 October 2017. Edcon has not refunded my money to date even though they have confirmed that they have done it. It's only apology after apology and my issue is still not resolved. How useless can Edcon really be. They have *********** staff. And what do they say "we apologize for the inconvenience caused". I am fighting a month now just to get a refund on my money that Edcon stole from me. I want a solution, not an apology.
Kindly be advised that the matter has to be escalated to the E-commerce Online team regarding the refund that you are tracking, they will action and revert back to you with feedback. We kindly ask to be furnished with the order number on ***. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly be advised that the matter has to be escalated to the E-commerce Online team regarding the refund that you are tracking, they will action and revert back to you with feedback. We kindly ask to be furnished with the order number on ***. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.