AC
Amy C

1 reviews | Active since Feb 2019

06 Mar 2019, 16:08

Edcon is **********

After numbers calls and emails all of which is now being denied, no updates have been made to account as requested. Aparently no record of asking for said amendments are available and thus no refund can be made as i am lying! How do you tell a customer they are lying when i have emails and call recording that show different.

You take our money u never sent any policies now when we insisting on policies with amendments you cant even give that. And the person that handled the last call is all of a sudden not available, Ntombikayisa khohli thank you for also not keeping your word to call me back personally as well as not change any of the details given again to you. Shall we mention owen wyman and lebohang busang as well and their promises to amend details also never once saying anything about proof of changes needing to be sent.

0
Replies (1)
Edcon
Edcon's reply06 Mar 2019, 16:40
Official
Hi Amy

Thank you once again for making contact with us.
Please accept our sincere apologies for the delayed response for your amended policy documents. 
We will follow up with our third parties and provide you with feedback.

***/GO

Kind regards

The Edgar's Customer Experience Team
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Best regards,