EM
Esther M
1 reviews | Active since Mar 2017
06 Feb 2021, 19:36
EDCON Is a nightmare
I have been trying over 2weeks to close my Account and not getting anywhere.I called to get a settlement amount.Which was R418.20,which I paid within 2days.I was told to send the proof of payment to a certain email as well as *** after a couple of days trying to follow up.The email for closure returned and I got an email to call or visit the shop.Till today my account has not been closed and letter for closure not sent.I want my Edgars account closed as there was once a time someone kept buying airtime using my account. Not once,not twice or 3 times.lucky for me they were reversed.Hence I can't risk it to keep this account opened.How hard can it be to close an account.
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Replies (2)EM
Esther M's updateReviewer Update
23 Feb 2021, 11:32I just called Edgars since the email they gave me "***" bounces. Here with the response.
Dear Recipient,Please note that this email address is no longer in use.Should you wish to close your account or follow up on a closure request, please visit your nearest store or call us on 0860 111 826..I had put this mail in ****** for Mohammed. To date no response.
I just called and spoke to a lady by the name of Jenny and she promises to request a paid up letter and confirmed that my balance is R0,00 and they can send me a paid up letter in the meantime.
Apparently it will take between 32 to 36days for account to be closed.I don't understand why it takes so long. The wait continues.
Dear Recipient,Please note that this email address is no longer in use.Should you wish to close your account or follow up on a closure request, please visit your nearest store or call us on 0860 111 826..I had put this mail in ****** for Mohammed. To date no response.
I just called and spoke to a lady by the name of Jenny and she promises to request a paid up letter and confirmed that my balance is R0,00 and they can send me a paid up letter in the meantime.
Apparently it will take between 32 to 36days for account to be closed.I don't understand why it takes so long. The wait continues.
EM
Esther M's update23 Feb 2021, 11:32
Reviewer Update
I just called Edgars since the email they gave me "***" bounces. Here with the response.
Dear Recipient,Please note that this email address is no longer in use.Should you wish to close your account or follow up on a closure request, please visit your nearest store or call us on 0860 111 826..I had put this mail in ****** for Mohammed. To date no response.
I just called and spoke to a lady by the name of Jenny and she promises to request a paid up letter and confirmed that my balance is R0,00 and they can send me a paid up letter in the meantime.
Apparently it will take between 32 to 36days for account to be closed.I don't understand why it takes so long. The wait continues.
Dear Recipient,Please note that this email address is no longer in use.Should you wish to close your account or follow up on a closure request, please visit your nearest store or call us on 0860 111 826..I had put this mail in ****** for Mohammed. To date no response.
I just called and spoke to a lady by the name of Jenny and she promises to request a paid up letter and confirmed that my balance is R0,00 and they can send me a paid up letter in the meantime.
Apparently it will take between 32 to 36days for account to be closed.I don't understand why it takes so long. The wait continues.
EM
Esther M's updateReviewer Update
25 Feb 2021, 08:25Account has finally been closed. I received my confirmation email. But had to call on Monday and again on Wednesday to finally get that on paper.South Africans I would really encourage you to push until the desired outcome happens.Dont just take anyone's word when they say account has been closed Have everything documented. That way you always have proof/back up should the same issue arise and you find you are being told you owe ****** amount all of a sudden.Times are tough and companies are refusing to let go of clients but yet the service is getting worse unfortunately.
EM
Esther M's update25 Feb 2021, 08:25
Reviewer Update
Account has finally been closed. I received my confirmation email. But had to call on Monday and again on Wednesday to finally get that on paper.South Africans I would really encourage you to push until the desired outcome happens.Dont just take anyone's word when they say account has been closed Have everything documented. That way you always have proof/back up should the same issue arise and you find you are being told you owe ****** amount all of a sudden.Times are tough and companies are refusing to let go of clients but yet the service is getting worse unfortunately.