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Lynne S

1 reviews | Active since Mar 2020

06 Mar 2018, 19:10

Edcon in contravention of the CPA Refund Policy

As per my complaint today, Boardmans are refusing to refund my my money back whether in form of RCS card nor cash. They are only offering a "gift voucher".

Naturally I am highly ****ed off.

As per the Consumer Protection Act:

"Wherever the CPA entitles a consumer to a refund, it must be interpreted to mean that the consumer has the election on how to receive the refund. This means that while refunds as in-store vouchers or credits are not ******* per se, if the consumer demands a cash refund the supplier must give it to them. Also in terms of s56, the consumer (not the supplier) can decide whether to chose the refund, replacement or repair."

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Replies (2)
Edcon
Edcon's reply07 Mar 2018, 10:21
Official

Thanks for making contact with us regarding this incident.We apologise for the frustrations caused .Kindly note that the store will credit the item back onto the RCS card provided there is a receipt .***/GO

Kind regards

The Edcon Customer Experience Team

LS
Lynne S's update07 Mar 2018, 10:33
Reviewer Update
Hi Edcon and thank you for this. The lady in store just called me up with a world of attitude telling me to come get "an exchange" done. I am really not looking forward to this rude lady helping me later however I will go. There has been a miscommunication though as this lady made it very clear to me that her computer system does not allow RCS refunds. I think that the issue was that she did not know how to refund to RCS. This lady is very forceful and opinionated which makes for an uncomfortable experience. I am a systems administrator for my company which means that I understand Point of Sales systems very thoroughly, I also know that when in doubt it's best for the store to phone Head Office for help and not tell the customer some bull excuse and get for opinionated and forward about it. It is very unprofessional.