1 reviews | Active since Nov 2012
Edcon *******ly billing me for mobile content on my account
Do not open an Edcon account!
I have a retail account with the edcon group and I have never missed a payment due on the account. As of recently I was having a look at my statements and noticed that I am been billed R24.99 each month for mobile content, of which I did not agree to anywhere in any agreement with the Edcon group. I sent an email to ********** and they could not give me any positive feedback on this matter, a consultant gave me a call a few days later and asked me to call ********** 011 to have it resolved-nobody picks up my call on the other side!!!! Please note that I will not make further payments on the retail account until the correct statement is produced, I will also be seeking legal advice and take legal action against Edcon if my credit record is negatively affected due to this incorrect billing issue.
Please accept our sincere apologies for any frustrations occurred due to this incident.
As per our records the mobile content service is cancelled as requested.
However your refund is still outstanding and we have sent a request for urgent feedback regarding your refund.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
As per our records the mobile content service is cancelled as requested.
However your refund is still outstanding and we have sent a request for urgent feedback regarding your refund.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***