EDCON HOLLARD FUNERAL COVER *******!!!!!!

I AM UTTERLY DISGUSTED, NEVER WOULD I HAVE THOUGHT THAT THE LEVEL OF SERVICE I WOULD RECEIVE FROM BOTH EDCON AND HOLLARD. I SUBMITTED A FUNERAL COVER CLAIM AT THE STORE TUESDAY 17 MARCH 2015. I GAVE ALL MY SUPPORTING DOCUMENTATION AND COMPLETED THE FORMS. TO DATE 6 DAYS LATER STILL NO PAY OUT. NO PHONE CALLS TO ADVISE ME IF I NEEDED TO SUBMIT ANY FURTHER DOCUMENTATION AND THAT IS **** ABOUT PAYOUT WITHIN 48 HOURS. I WILL ADVISE ALL MY FRIENDS AND FAMILY TO CANCEL THEIR POLICIES WITH THEM AS THEY MAKE A BUNCH OF EMPTY PROMISES. YOU MAKE MONTHLY PAYMENTS TO ENSURE WHEN THINGS LIKE THIS HAPPENS YOU CAN SURELY RELY ON YOUR FUNERAL COVER BUT NOT THEM. I AM UTTERLY DISGUSTED WITH THIS SERVICE, HOW DO THEY EXPECT YOU TO ARRANGE A FUNERAL. I AM NOT LEAVING THIS AS IS I AM GOING TO TAKE THIS FURTHER.