edcon has turned out to be a ****a shop

i have settled my account on the 27/05/2019 and on the 28/05/2019 i called for a paid up letter i was told that within 7days i will have it i still do not have it i than called on the 10/06/2019 and i was told by the 13/06/2019 i will have it i called on friday and spoke to the manager which she promised that she will have it sorted out and get back to me she did not do so today i call and was placed on hold for more than 15 minutes by millicent mphahlele who claimed to be a financial advisor but does not know anything about phone ethics and i am now being told that the person who dealt with my query is in durban and they will need to follow up again and need to give them another 4days this is such a slow process that never has any sla and what i have noticed the amangers and supervisors dont care as long as they have given that horrible service business goes back as per normal