Edcon has the WORST customer service in the world!!!

<p>I have two policies with Edcon/ Edgars which is underwritten by Hollard. i have had it for quite a few years. I pay the policies (which reflects on my account), but i have no idea what cover i have. i have emailed and phoned Edcon a million times requesting that they send me my info on what cover i have. every time i phone they tell me i will get the info within the next 48 hours - it has now been DAYS since i've requested it. What will my family do when something happens to me. how will they know where to go to claim. who will they contact if Edgars is soooooooooo poor in responding and has sooooooo poor service! they are very quick to issue blacklisting letetrs etc - but you cannot get simple requests from them - which you are paying for just so by the way!!!! </p>