Edcon group is ***********

I have been trying to buy on my jet account twice since 4 November and every time the computer throws out a error stating my details not updated on new system (my details haven't changed in past 5 years). I did NOT receive any communication regarding my details ... Jet Ladybrand phoned head office 6 times on 4th of November 2020 but everytime they couldn't get through then on Sunday 8th November 2020 Jet Ficksburg also tried to phone without success. On 15th of November teller at Ficksburg branch took copy of my I.d as well as going through a multitude of questions in an attempt to rectify the problem after an hour of struggling he said he thinks it is sorted and said I must wait 24hours. Yesterday 29th of November I attempted to buy something urgent at Edgars Loch Logan Bfn where my card kept being declined and teller tried to go on system with my ID number where after she told me my Jet Thank U card is not accepted on the system anymore... what the hell??? I am so sick and tired of always having trouble with the Edcon group and their incompetence. I am looking forward to get a URGENT response herein from them fr last 4weeks