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dirk N
1 reviews | Active since Dec 2015
09 Dec 2015, 17:27
Edcon gives bad credit for their own employee negl
I was put on itc for an account that was supposed to be closed but it wasn't there was interest charged due to it not being closed by the person that i communicated with.<br> <br> it is now a year later and my record has still not been fixed and i was told they did not know about the problem but they gave instructions to the lawyers they are using to close the account.<br> <br> i have app**** for a home lone and was rejected for this reason.
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Edcon's replyOfficial
11 Dec 2015, 11:45Hello dirkie19850,
Thank you for taking the time and addressing your concerns with us. Requesting feedback regarding your ITC listing should not be such a frustrating experience and we can understand the disappointment caused.
As discussed telephonically kindly note that a copy of your concerns raised has been escalated to our financial management team for urgent feedback.
Your reference number is ***/GO
Please contact us on ***should you require any further assistance.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time and addressing your concerns with us. Requesting feedback regarding your ITC listing should not be such a frustrating experience and we can understand the disappointment caused.
As discussed telephonically kindly note that a copy of your concerns raised has been escalated to our financial management team for urgent feedback.
Your reference number is ***/GO
Please contact us on ***should you require any further assistance.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edcon's reply11 Dec 2015, 11:45
Official
Hello dirkie19850,
Thank you for taking the time and addressing your concerns with us. Requesting feedback regarding your ITC listing should not be such a frustrating experience and we can understand the disappointment caused.
As discussed telephonically kindly note that a copy of your concerns raised has been escalated to our financial management team for urgent feedback.
Your reference number is ***/GO
Please contact us on ***should you require any further assistance.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time and addressing your concerns with us. Requesting feedback regarding your ITC listing should not be such a frustrating experience and we can understand the disappointment caused.
As discussed telephonically kindly note that a copy of your concerns raised has been escalated to our financial management team for urgent feedback.
Your reference number is ***/GO
Please contact us on ***should you require any further assistance.
Kind regards,
Customer Experience Team.
Call Centre: ***