Edcon Funeral Benefit complaint, Useless Head Office Staff

<p>Dated 18/08/2016</p> <p>To whom it may concern</p> <p>Re Account No ********** ********** 146326 Mrs D A Donaldson ID ********** 274182 Funeral Benefit policy No SNFP ********** 836P</p> <p> </p> <p>I have had the above policy with Edcon for the past 4 years, which has always been debited to my Edgers account on a monthly basis, I generally pay the store a visit once a month to pay my account.</p> <p>On Tuesday 16th August I went to pay my account as normal and was told that there’s no need to make a payment as I don’t owe anything ,I said there must be a mistake as my policy is debited from my account on a monthly basis ,she said your policy has been cancelled ,I said what , she then said to me the policy is only active, if there activity on the account , I rep**** what ******* are you talking ,I then phoned Renee at Edcon head office ,she was of no help .</p> <p> </p> <p>I have my policy at home, and nowhere does it state the above ,I am very upset with the pathetic service I have received ,god forbid if something happened to me ,you would have just stated to my son or daughter that the policy was cancelled and that’s it .</p> <p>I am going to send this complaint to Wendy Knowler Consumer watch, the Ombudsman, and Holland Insurance and Hellopeter, as this is totally unacceptable.</p> <p> </p> <p>Yours in disgrace</p> <p>Mrs D A Donaldson</p> <p>Cell ********** 796</p>