Edcon ***** - ridiculous service

In early June 2019 I received an sms from Edcon to confirm that a transaction of R5499 was made on my Jet account. I immediately called the ***** line provided as this was not me - they were of absolutely NO HELP and told me to go into a store to complete a dispute form. Didn't tell me I needed a certified copy of my ID so had to leave the Jet store in Forest Hill to get a certified copy of ID. The store manager was friendly but very disorganised. There were files and papers lying everywhere.

After her searching for a dispute form I finally completed it and gave it to her, just to get told I have to now go to the police station to write a statement and then come back again to drop off. Did it, dropped off and then I get called because she didnt make/take the certified copy of my ID.

Had to email it to her which I did and days later I get called to ask for it again, and again, and again!

According to the Manager of Jet at FH - a R5499 transaction was made at a CNA in Bloemfontein and done manually because I was still in position of my account card.

To manually make a transaction, the CNA Bloem Manager needs to authorise it. So not only has an Edcon employee assisted in *****ing R5499 from me, but Edcon is now costing me MORE money and time to get MY money back!

Ridiculous!