Hellopeter
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1 reviews | Active since May 2016

10 Jul 2019, 09:25

EDCON ***** DEPARTMENT IMBECILES

There was ***** committed on my account on 7 June, I handed in a dispute form on 13 June at Mall at Redds branch in Centurion. Now receiving sms's demanding payment yet the whole outstanding amount are the ********** purchases. I called in today and was told ***** department isn't aware of the issue, but the agent tells me that I must call the store and ask them to resend the forms because they have no record of it (so in essence to do their job) because they cannot call outbound numbers... I watched the lady at the mall send the forms off so I know they were sent on 13 June. Also the same thing happened on my husbands account 2 weeks prior, same branch assisted and he was sorted within 3 weeks....All the while my account is frozen so i cannot purchase anything and i desperately needed winter stuff for my kids!!! NOw i ask how *********** and how unfair is this process? Next best thing I will have an ITC listing against my name because of Edcon staff incompetence!! totally unacceptable! What must I do to get some decent service from Edgars?

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Replies (2)
's update13 Aug 2019, 13:34
Reviewer Update
It is now almost 2 months and this matter has not been resolved nor have I any feedback from ***** department, instead all I receive are notices that I will be handed over and my credit rating will be affected. Lucinda at mall at redds tried to help me, but ***** department just isn't doing their job! so ppl I warn u to becareful with Edcon as your credit profile and life is at risk if its this easy for someone to doop their staff in allowing ********** purchases on ones account amounting in excess of R10 000.00 on one day! Scary ppl scary..... So basically I am utterly and fro lack of a better word... *****ED!!!
's update27 Sept 2019, 07:47
Reviewer Update
This matter has still not been resolved and my credit rating has now been affected. I paid the ********** amount just to get my name cleared and requested account closure. Staff at Mall at Redds were trying to help me, but it would seem the moment I leave the store my case takes a back seat! So from ***** department right up to store level, no one really cares about the customer, and I was being assisted by 2 store managers, its a sad fact ! people be careful. Edcon staff freely sell goods to people on your account, hardly any security measures in place and then you suffer the consequences. Many times i've signed on my husbands account and I wasn't questioned... just goes to show how they do their job! SAD SAD INDEED!