LM
Lovejoy M

1 reviews | Active since Sept 2015

07 Sept 2015, 14:23

Edcon ***** Department

So I opened an account with Jet. They gave me a card and account number within the 1st week after I opened the account which was great. About a fortnight later, they called me saying the account is blocked and has been forwarded to the ***** department and so I needed to submit my bank statement AGAIN, my salary slips AGAIN and a letter from my employer stating that I am employed by them.<br> <br> So I went into one of their stores with these documents, I gave them to the customer services guys. He faxed/emailed them to the ***** dept and all was well. After waiting for quite a while, the guy from the ***** dept came back and said and I quote, he \is not happy with my documents"so they shall be \""closing my account\"". I call the Call Centre today and I am forwarded to this person and that person and I hold for close to ten minutes each time with no concrete assistance on top of it all.<br> <br> For such a large retailer"

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Replies (1)
Edcon
Edcon's reply08 Sept 2015, 10:49
Official
Hello kudama***a,


Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.

Kindly be advised that the concerns you have raised, have been forwarded to the *****s department to look into and advise.

Feedback will then be provided to you.

The reference is as follows: ***/GO

Thank you for your patience.

Kind regards,
Edcon customer experience team
***

Best regards,