Edcon ***** account affecting my credit score
Someone opened an account **********ly with my profile in July 2019, and Edcon confirmed that the account is *****. Edcon is failing to get Transunion to remove this account on my transunion profile as a result, this account is showing as not paying which is affecting my credit score. I am not getting any joy from Edcon since this mess has started and my credit score is affected due to non-payment.
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Edcon's replyOfficial
25 Sept 2019, 09:33Good day Pheladi,
Please accept our sincerest apologies regarding the matter.
Kindly be advised that the ID number provided is 12 digits long.
Please forward us your 13 digit ID number, so that we may escalate the query to our ***** Team for urgent assistance.
The reference number for your query is ***/GO.
We look forward to hearing from you at your soonest convenience.
Warm Regards,
Edcon Customer Experience Team
***
Please accept our sincerest apologies regarding the matter.
Kindly be advised that the ID number provided is 12 digits long.
Please forward us your 13 digit ID number, so that we may escalate the query to our ***** Team for urgent assistance.
The reference number for your query is ***/GO.
We look forward to hearing from you at your soonest convenience.
Warm Regards,
Edcon Customer Experience Team
***
Edcon's reply25 Sept 2019, 09:33
Official
Good day Pheladi,
Please accept our sincerest apologies regarding the matter.
Kindly be advised that the ID number provided is 12 digits long.
Please forward us your 13 digit ID number, so that we may escalate the query to our ***** Team for urgent assistance.
The reference number for your query is ***/GO.
We look forward to hearing from you at your soonest convenience.
Warm Regards,
Edcon Customer Experience Team
***
Please accept our sincerest apologies regarding the matter.
Kindly be advised that the ID number provided is 12 digits long.
Please forward us your 13 digit ID number, so that we may escalate the query to our ***** Team for urgent assistance.
The reference number for your query is ***/GO.
We look forward to hearing from you at your soonest convenience.
Warm Regards,
Edcon Customer Experience Team
***