Edcon / Finrite Incompetence

Bought and insured a Samsung A20 on 25/8/19 at Edgars Mall of the South. Took the phone for repairs on the 8/7/20 Thando at Edgars called Sikedi at Finrite, whom rep**** that the phone was not insured.. Said I should call customer service to find out why the insurance was cancelled (block code k). Customer/S said there's no block code and don't know why insurance was cancelled. They can't reinstate until Finrite gives the go ahead. On the 9/7/20 I spoke to Nthambeleni who gave me their complaints department number. Called complaints Edcon, spoke to Simphiwe, asked me forward original insurance receipt + purchase receipt which I mailed to *** and that I. Should cc him in the mail.

Follow up call, 14/07/20 spoke to Lerato (Edcon) she said the only comment Simphiwe left on the system was " He gave me Finrite's number." No mention of e-mail, nor request on doc's.

SO!!!! Who's fool am I Finrite or Edgars???? My account is up-to-date!!! I've never asked for insurance to be cancelled!!!! ALL CALLS ARE RECORDED! PLEASE PLAY BACK WHEN I CALLED TO CANCEL MY INSURANCE.