Edcon financial services poor services

called edcon finalcial services 3 times and the phone was put down 3 times. I have been struggling for almost 3 months just to get my new phone put onto cover. how can things be so difficult. I now eventually get to a consultant and she tell me i have to go to a store to add the phone to cover. When all along i was told i need to call. Then she says she needs a payout of when the item samsung fone was claimed for, also that i never paid my R200 excess fee for that claim. I received a tablet from that claim. taken at CNA Zevenwacht in Nov 2016. Im sure i paid via bank card, but will go see if i can trace my transactions that far back. Then question, how was the new unit given to me if i never paid the excess, this does not make sense, its so stupid. Tell me if i claimed why has the insurance not been cancelled, i was told to call and update the details. But i never got documents from you and getting hold of you has been such a tremendous problem. But you are happy with just debiting the amounts without any question . As you are adding this to my account montly i would suggest you take off the premiums paid toward that item i no longer have since nov-2016 from my balance. If i calculate right its R49 x 17 months = R931 , which can be removed off my account balance. Then i will insure my new phone with another service provider, who actually can give me documents and i can get hold of more easily. ********** - team leader