Edcon - FALSE LETTERS AND MISLEADING INFORMATION

<p>Terribly dissapointed with the poor service and lack of assistance from Edcon. My Edcon account was in arrears due to my card being mislaid and each time that i went into a Jet store to make payment with my ID the store system was always conveniently offline and i was asked to either return with MY LOST CARD or come back on another day with ID when their systems are online. In any case with so much of inconvenience my account eventually fell into arrears. Last month finally found my card as went straigh into the store and settled my Edcon account infull. Nothing was said to me that my account was suspended permanently or it being closed. <br /> This Saturday i receive my normal Jet account statement saying that the account is up to date and i have over R2000 credit available. I go into Edgars based in Gateway, take my items to the counter...at first everything is fine and the cashier continues to cash then she says the card is blocked and i should go to account enquiries to have the card unblocked and then do my purchase. Go to accounts department, the lady at accounts says that the account has been permanently suspended and that i can never use the same account again and neither can i reapply for a new account with edcon and to top that off she says that i will never be able to have an account with edcon again. To my suprise i then called a manager who didnt even bother to look at my details on system, all he did was listen to what the lady said and then told me i must pay my account and then wait 3 months and then apply for a new account with Edcon . The incompetence of the staff at Edgars is simply surprising to say the least. Maybe if the manager took the time to look at my details or my account on the system he would have seen that this account has been paid up in full !!! Further to this uptil date i am still receiving statements that confirm my account and also that i have credit available. If my account was suspended why am i still receiving my edcon statements as normal ? As per previous letters it stated that if the account was not up to date it will be suspended until the account is up to date ! No correspondence has stated that account will ne suspended or closed permanently .. I demand answers !!! My statements are they lies ? The letters are they lies?? Is the info i have in writing all lies ? I demand answers as being a long customer and client of Edcon !</p> <p>I find the letters that were sent to me misleading , as per the letters it stated that the account would be suspended "until" the account is up to date , my understanding is that when the account is paid up the account we be restored not closed ! So is edcon now lying to their clients ? Is Edcon now sending false letters and information to their clients ? I demand answers and this service is totally not acceptable. In addition i called edcon and spoke to manager Khensani Magagula, Ref </p> <p> ********** 0108/go , and she was not helpful at all ! She blatantly says that there is nothing she can do ... Edcon just doesnt care about their clients. Is it a clients fault that when they go into a store to make payment they are told time and time again that the system they use with the ID number is offline , and now its my fault ??? This is not acceptable . Edcon needs to honor their letters and restore the account as its up to date ! I even called Edcon way before the account was blocked and informed them that i will settle the account as i have a card now which i did as arranged, so why did they still block the account ????</p> <p> </p> <p> </p> <p> </p> <p> </p>