Edcon fails to provide accurate amount outstanding

Item: Edcon
Rating: 2
Author: Raisha M

Edcon has been paid since 2010 for an outstanding amount of R5566.02, now suddenly they cant reconcile the outstanding amount and is stating that R12,651.32 was not paid. how does an outstanding amount triple from what was outstanding and now the people at Edcon don't give feedback with the reconciliation that was requested for <br> <br> I am starting to think they have something to hide or no one who works there know what they doing and that is the reason for the delay as all information has been provided to Edcon

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Replies (1)

Edcon's replyOfficial

08 Apr 2016, 09:31

Hello Raisha1,

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly find the direct accounts team details below as the matter regarding the outstanding amount that is adding upon the account, has been escalated to them for further assistance.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Please find the below reference number for your post
***/GO

Kind regards,
Customer Experience Team
Call Centre: ***.

Edcon's reply08 Apr 2016, 09:31

Official