CW
Christo W
1 reviews | Active since Jul 2017
24 Aug 2019, 09:10
Edcon failing to supply paid up letter
I have been requesting my paid up letter for my Edgars account from the Edcon customer services and they keep giving me the runaround.
19 Aug - requested the paid up letter 19 Aug - Edcon response that my ID nr is invalid 20 Aug - I attach a copy of my ID and request letter again 22 Aug - Edcon responds again thai my ID is invalid (ref nr ***/GO) 22 Aug - so clearly there is an issue on their system so I send them my account number 22 Aug - Edcon responds that now my account nr is incorrect 22 Aug - I attach a copy of an old Edgars statement to shlw them that the account nr is not incorrect 24 Aug - Edcon responds again that ID nr is invalid
So after sending them a copy of my ID and a statement per numerous emails, there is clearly a problem on their system that they refuse to acknowledge and sort it out. instead they just waste time.
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Replies (2)
Edcon's replyOfficial
24 Aug 2019, 17:29Thank you for writing to us kindly be advised that your query has been escalated to the accounts for further investigation. Once again we apologise for the inconvenience. Your reference number is ***/GO
Kind regards,
Customer experience Team
Edcon's reply24 Aug 2019, 17:29
Official
Thank you for writing to us kindly be advised that your query has been escalated to the accounts for further investigation. Once again we apologise for the inconvenience. Your reference number is ***/GO
Kind regards,
Customer experience Team
CW
Christo W's updateReviewer Update
28 Aug 2019, 19:38Thank yoj for your response, but I still havent received the paid up letter as promised.
I keep on receiving response from Edcon to my numerous emails that neither my account number, nor my ID number exist on your system.
This is a problem on Edcon's system and all I can do is supply you with a copy of an old statement.
I am trying to clear my name from debt review and if you can't find my account details on your system to provide me with such a letter, then none of the credot buros will ever clear me.
History of correspondence since the 24th of August:
25 August - ref nr ***/GO - customer relations say query has been escalated.
25 August - from Emmanuel Matodzi, ref nr ***/GO, customer services administrator, promised that paid up letter will be sent within 48 hours. this promised deadline has passed, and I haven't received the letter yet.
26 August - from Jabulule Malgas, Customer Services Administrator, Debt Review department - says they can't find my ID number on system and I should sent account number. This after I hava attached a copy of an old statement to my request. I can't keep sending the same docs again and again and continue to get the same response.
I have lodged a complaint against Edcon with the NCR also.
There is a problem on your system and it will keep me flagged under debt review at the credit buros if i can't provide all paid up letter to my debt councellor.
You are causing me great distress!!
I keep on receiving response from Edcon to my numerous emails that neither my account number, nor my ID number exist on your system.
This is a problem on Edcon's system and all I can do is supply you with a copy of an old statement.
I am trying to clear my name from debt review and if you can't find my account details on your system to provide me with such a letter, then none of the credot buros will ever clear me.
History of correspondence since the 24th of August:
25 August - ref nr ***/GO - customer relations say query has been escalated.
25 August - from Emmanuel Matodzi, ref nr ***/GO, customer services administrator, promised that paid up letter will be sent within 48 hours. this promised deadline has passed, and I haven't received the letter yet.
26 August - from Jabulule Malgas, Customer Services Administrator, Debt Review department - says they can't find my ID number on system and I should sent account number. This after I hava attached a copy of an old statement to my request. I can't keep sending the same docs again and again and continue to get the same response.
I have lodged a complaint against Edcon with the NCR also.
There is a problem on your system and it will keep me flagged under debt review at the credit buros if i can't provide all paid up letter to my debt councellor.
You are causing me great distress!!
CW
Christo W's update28 Aug 2019, 19:38
Reviewer Update
Thank yoj for your response, but I still havent received the paid up letter as promised.
I keep on receiving response from Edcon to my numerous emails that neither my account number, nor my ID number exist on your system.
This is a problem on Edcon's system and all I can do is supply you with a copy of an old statement.
I am trying to clear my name from debt review and if you can't find my account details on your system to provide me with such a letter, then none of the credot buros will ever clear me.
History of correspondence since the 24th of August:
25 August - ref nr ***/GO - customer relations say query has been escalated.
25 August - from Emmanuel Matodzi, ref nr ***/GO, customer services administrator, promised that paid up letter will be sent within 48 hours. this promised deadline has passed, and I haven't received the letter yet.
26 August - from Jabulule Malgas, Customer Services Administrator, Debt Review department - says they can't find my ID number on system and I should sent account number. This after I hava attached a copy of an old statement to my request. I can't keep sending the same docs again and again and continue to get the same response.
I have lodged a complaint against Edcon with the NCR also.
There is a problem on your system and it will keep me flagged under debt review at the credit buros if i can't provide all paid up letter to my debt councellor.
You are causing me great distress!!
I keep on receiving response from Edcon to my numerous emails that neither my account number, nor my ID number exist on your system.
This is a problem on Edcon's system and all I can do is supply you with a copy of an old statement.
I am trying to clear my name from debt review and if you can't find my account details on your system to provide me with such a letter, then none of the credot buros will ever clear me.
History of correspondence since the 24th of August:
25 August - ref nr ***/GO - customer relations say query has been escalated.
25 August - from Emmanuel Matodzi, ref nr ***/GO, customer services administrator, promised that paid up letter will be sent within 48 hours. this promised deadline has passed, and I haven't received the letter yet.
26 August - from Jabulule Malgas, Customer Services Administrator, Debt Review department - says they can't find my ID number on system and I should sent account number. This after I hava attached a copy of an old statement to my request. I can't keep sending the same docs again and again and continue to get the same response.
I have lodged a complaint against Edcon with the NCR also.
There is a problem on your system and it will keep me flagged under debt review at the credit buros if i can't provide all paid up letter to my debt councellor.
You are causing me great distress!!