MB
Michelle B
1 reviews | Active since Mar 2018
22 Mar 2018, 11:14
EDCON ENTRAPMENT
Account Number: ********** ********** 05974
I VAGUELY RECALL BEING ASKED, DURING A NORMAL TRANSACTION IN STORE SEVERAL YEARS AGO, WHETHER I WANTED TO JOIN A JET CLUB TO WHICH I DEFINITELY RESPONDED IN THE NEGATIVE AS I DEFINITELY DID NOT WANT TO JOIN.
AFTER SEVERAL YEARS OF BEGGING FOR MY DETAILS TO BE UPDATED AND MY STATEMENTS SENT TO ME I AM NOW TOLD THAT I AM A MEMBER OF THE JET CLUB AND HAVE BEEN PAYING MONTHLY TO BE PART OF A CLUB I NEVER WANTED TO JOIN AND WAS TRAPPED INTO SIGNING FOR ON A DIGITAL PAD IN STORE - I HAVE NOT MADE USE OF OR RECEIVED A SINGLY BENEFIT AND FEEL AS THOUGH I HAVE BEEN CONNED INTO PAYING FOR A NON EXISTENT SERVICE THAT I DID NOT WANT IN THE FIRST PLACE.
I REFUSE TO ACCEPT THE CHARGES AND DEMAND THAT ALL AMOUNTS PAID BE REFUNDED TO MY ACCOUNT IMMEDIATELY.
I REFUSE TO BE HELD ACCOUNTABLE FOR STAFF’S LACK OF TRAINING!!!!!
TO REITERATE:
• I DID NOT KNOW THAT I WAS A MEMBER OF THIS CLUB • NO ONE EXPLAINED TO ME THAT I WAS BEING ADDED TO THIS CLUB • I HAVE NEVER MADE USE OF ANY BENEFITS BY MBEING A MEMBER OF THIS CLUB – I DON’T EVEN KNOW WHAT THEY ARE AS NO ONE HAS EXPLAINED THEM TO ME??? NO NEWSLETTER??? NO MAGAZINE???
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Replies (2)
Edcon's replyOfficial
23 Mar 2018, 11:06Thank you for making contact with us .We are sorry for the frustrations caused .Please note that we are sending you monthly statements according to your account profile to michelle@iqconsulting.co.za . In addition our accounts department have sent a copy of the acceptance form for Jet Club enrollment.Should you require further assistance do not hesitate to contact us on ***:***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Edcon's reply23 Mar 2018, 11:06
Official
Thank you for making contact with us .We are sorry for the frustrations caused .Please note that we are sending you monthly statements according to your account profile to michelle@iqconsulting.co.za . In addition our accounts department have sent a copy of the acceptance form for Jet Club enrollment.Should you require further assistance do not hesitate to contact us on ***:***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
MB
Michelle B's updateReviewer Update
11 Jul 2018, 08:08This is still ongoing! I REFUSE to pay for something that I was ******* into signing for. I declined wanting the Membership on the day - IN STORE (Conveniently the stpore doesnt have have video footage?) - but was asked to sign the keyboard AS PART OF MY TRANSACTION! IN 3 YEARS I NEVER ONCE received any correspondence from the Jet Club (Not even an acknowledgement of my membership!!! No indication that I had been made a member and not a single account statement despite TWICE requesting a change of particulars IN STORE at Edgars Bayside. I have settled my account in full (apart from the Jet CLUB Fees) in the hope you that you will reverse the charges so I can close my account as i will never support any business in the Edcon group again. Despite Numerous calls and emails and unlimited empty promises from your call center staff I am unable to speak to a manager or anyone who is competent enough to deal with my concerns.
WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!
MB
Michelle B's update11 Jul 2018, 08:08
Reviewer Update
This is still ongoing! I REFUSE to pay for something that I was ******* into signing for. I declined wanting the Membership on the day - IN STORE (Conveniently the stpore doesnt have have video footage?) - but was asked to sign the keyboard AS PART OF MY TRANSACTION! IN 3 YEARS I NEVER ONCE received any correspondence from the Jet Club (Not even an acknowledgement of my membership!!! No indication that I had been made a member and not a single account statement despite TWICE requesting a change of particulars IN STORE at Edgars Bayside. I have settled my account in full (apart from the Jet CLUB Fees) in the hope you that you will reverse the charges so I can close my account as i will never support any business in the Edcon group again. Despite Numerous calls and emails and unlimited empty promises from your call center staff I am unable to speak to a manager or anyone who is competent enough to deal with my concerns.
WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!