EDCON Edgars Stole money from me.

I was a loyal customer of Edgars EDCON for over 12 years. a few years ago Edgars added subscription fees to my account without my approval neither did I request such service. I contacted them to please remove the monthly subscription from my account, which the apologized and canceled the subscription without refunding me for the amount I paid for the subscription.

2 months ago I noticed that I was charged for Airtime and SMS bundles, and I looked back on previous statements and I noticed that I have been charged for the Airtime and sms subscription for approximately 12 month period.

CC CONTROL CHAT - R115 AIRTIME + 100 SMS R 78.00 SMS AIR SUBSCRI R 49.00

I never requested these services or nor did I approved it.

I called Edgars on 2 May 2020 to adress the issue and to refund me for the subscriptions they wrongfully billed me for, No luck, I went in store to try and resolve the issue, no luck. They just told me that someone is looking into it.

I e mailed them on the 12th of May to follow up on my refund.

EDCON only responded on the 1st of June 2020 that they have canceled the subscription, on the 1st of June.

On the 22nd of June, I followed up on my refund, and their response was:

"In response with your enquiry with Edcon we escalated your query with relevant department , and the turn around time is 2-3 working days, and we won't be able to close your acc as there is still have a balance."

For the record, my balance is R 118 of which R 127 is the unauthorized subscriptions.

The Statement for May, they still added subscription of R 49 twice, and a subscription of R 78, ONLY ONE SUBSCRIPTION OF R 49 was credited.

So the subscription was never canceled as confirmed by Lungile.

They owe me approximately R 1 500.

Still no word from them.

Edcon is a bunch of *******, and the deserve to close down. Im utterly disgusted for how they treat loyal customers.

Case Refrance nr ***G/GO