Edcon (Edgars) ITC Clearance

Greetings,

I had an account or credit at edgars that was paid off on the 15th January 2019, my problem now is that when I call ITC, they say edcon has not yet updated my profile or confirmed to ITC that I paid if full. I submitted paid up letter to to ITC, they said it only edcon that can confirm my payment before they clear my credit at ITC.

Can someone help me in addressing this issue.

I thank you.