EDCON/Edgars do not want to close account after settlement

<p>I had a written agreement in place with EDCON/Edgars and kept to my part of the agreement by settling the account in full, as per the latest statement received, on the date I said I would. Now they come up with all kinds of reasons/excuses as to why they cannot close the account, at my request, and clear my name with all credit bureaus. Do I have to pay interest on a nil balance account and/or pay for their handling "error" fees? PLEASE CLOSE THIS ACCOUNT AND CLEAR MY NAME WHICH YOU HAVE IN "ERROR" LISTED.</p>