HW
Heather W
1 reviews | Active since Aug 2020
19 Aug 2020, 05:44
Edcon / Edgars Complaint
I have a Payment Protection Plan on my Edgars account through Hollard Insurance. I lodged a claim and Hollard paid the money over to Edcon on 26 June. The money has not been transferred into my Edgars account. I have been phoning and emailing them about this but nothing has been done. I was told that the money is with the Credit Department and has not been journalised into my account yet. That was a month ago already. I am now getting calls and message from Collections because the account is in arrears. Where is the money? I've tried to speak to a Manager but every time I call I get nowhere. What is going on?
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Replies (2)
Edcon's replyOfficial
19 Aug 2020, 13:24Good day Heather, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edcon Team
Best regards,
Edcon's reply19 Aug 2020, 13:24
Official
Good day Heather, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edcon Team
Best regards,
HW
Heather W's updateReviewer Update
02 Sept 2020, 06:1010 days have passed and no reply and nothing has been done.
Hollard Insurance have checked in your system, the payout is there but you have not allocated it to my account.
I would like to speak to the Manager of your Accounts Department urgently.
This person can call me on my mobile
***.
Hollard Insurance have checked in your system, the payout is there but you have not allocated it to my account.
I would like to speak to the Manager of your Accounts Department urgently.
This person can call me on my mobile
***.
HW
Heather W's update02 Sept 2020, 06:10
Reviewer Update
10 days have passed and no reply and nothing has been done.
Hollard Insurance have checked in your system, the payout is there but you have not allocated it to my account.
I would like to speak to the Manager of your Accounts Department urgently.
This person can call me on my mobile
***.
Hollard Insurance have checked in your system, the payout is there but you have not allocated it to my account.
I would like to speak to the Manager of your Accounts Department urgently.
This person can call me on my mobile
***.