Edcon does not want to close ********** account or remove my name from ITC

********** ********** 50766 Edcon refuses to clear my name from ITC despite having reported ********** Edgars account that was opened in my name in 2016. ITC reports reflects that I am in 2 months arrears. I have been sent from pillar to post requesting assistance. Every time I am told I would be called back only to be left to start the process again. Even when the case was escalated to the supervisors, the supervisor for ********** accounts never called me back or emailed me as she has promised. All they did was email me an apology letter. I am not able to obtain approvals from the banks for anything unless Edcon removes my name from ITC.