NL
Natasha L

1 reviews | Active since May 2015

26 May 2015, 12:35

EDCON DEBT REVIEW DEPARTMENT

Good day, <br> <br> I have been calling the various given numbers from the Edgars call centre, for the Debt Review Department. My account has been paid in full on 27 January 2014. The full outstanding balance. I uplifted my debt review and received my clearance certificate in May 2014 already, to which Edcon has failed to update the records. Now I am being told I must contact the debt review department and was given 4 different numbers to call. ALL FOUR NUMBERS JUST RINGS AND RINGS!!!<br> <br> And at NO POINT over the past few months has ANYONE contacted me on my contact number, which has remained the same for all the years.

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Replies (1)
Edcon
Edcon's reply28 May 2015, 13:52
Official
Hello natashalloyd,

Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. As per our telephonic discussion we confirmed that the matter has been escalated to both Accounts and Debt Review managers for further assistance and feedback will be provided.

Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.

Kind Regards
Customer Experience Team
***