Edcon cellphone insurance is *******

Edcon cellphone insurance is *******. 27 November 2018, I submit a late claim at Edgars Canal Walk, I get told I will receive feedback within a week. I wait 3 weeks, no feedback. I call, only to get told I need to supply motivation for the late claim and then it will take another 7 days for feedback. I do this, another 3 weeks go by and no feedback. I call in only to get told it is approved and I need to pay the excess, I supply my email address in addition to get the banking information and related details sent too and get told it's on the way. Lo and behold, weeks go by and nothing. Fast forward to 10th January 2019, I call in to the Edgars store I was assisted at, the consultant tells me the exact same thing, I ask her to please double check my number and make sure they have it right cause I have not received a single bit of communication at all. I'm advised that I will get sent the information and explained what to do once I receive it. It is the 14th and no communication. This is absolutely pathetic service, I want this sorted ASAP. I will not waste another cent of my airtime trying to get this sorted out!