Edcon Cell insurance- don’t waste your time and money with them

Don’t take cell phone insurance with edcon or finrite or whatever they are trading as. You will live to regret it. Not only are they the worst organized financial services system, they also lack structure and you will follow up until you develop a hatred for their stores. In 2017 I took out insurance at their Cape Town store. It took less than 10mins to complete the process. I went to claim for my missing device at their Brooklyn store in Pretoria. The lady who help me firstly gave me the wrong number for the call center. I had to find the correct one by myself. Then began the nightmare. I submitted the claim form. I was smsed a an account and reference to pay my excess fee to. Which I did. Then after not hearing from them for weeks I went to enquire in store. This time the lady called the call center for me. They requested proof of payment which I emailed them. I called the call center a week later and a rude gentleman informed me that it was me who was supposed to follow up and not expect them to call me. He informed me that I would be contacted to select a device to the value of my insurance “R12 000”. I called them again a week letter and was asked to email them proof of payment. Oh my word! Who runs this call center? It must be a 2 year old! I also cancelled one of the insurances but I noticed that they still debited it. Guys it’s a ****. Take your business elsewhere.