1 reviews | Active since May 2016
EDCON: Beware new hidden Charges and No Return Policy on LEGIT
<p>I went to Legit on 7 AUG, purchaased two items. I was forced to accept R22.50 admin fee otherwise would not proceed according to the cashier. I refused, but she said I had to and she promised to manually decline on her screen. I had no option but to believe her. I had a bad feeling I will regret it. This seemed ********* business practice to me. I went back on the 13 Aug to return the items which did not fit ( within 7 days) To my shock, I was told I could not return unused items, even with the slip since the policy had changed. THIS WAS NOT COMMUNICATED TO ME NEITHER ON THE SLIP. I was forced into accepting a voucher. I went to Edgars over this weekend and bought some items. I returned one today without any issue, BUT, i realised I may have been conned into accepting the R22.50 admin fee since I found an email thanking me for it!! THIS IS WRONG AND CANNOT BE ALLOWED. Have you heard about the Consumer Protection Act. What about Treating the Customer Fairly. I demand the reversal IMMEDITATELY. Please reverse and provdie my balance on my account which shall be closed. My account is 25 years old in perfect standing. My entire family hold accounts since 1980's all of which will be closed to this underhanded business practice. </p>
We have received your concerns and apologise for the inconvenience caused by the matter. Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Please find the below reference number for your post ********** 295/GO. Alternatively you may reach the accounts team on the below details for further clarity. Please find the below reference number for your email
Tel: ********** or ***Edgars.
Tel: ***Jet
Email: ********** Johannesburg
Email: ********** Cape Town / Durban
Tel: 031 **********
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Please find the below reference number for your post ********** 295/GO. Alternatively you may reach the accounts team on the below details for further clarity. Please find the below reference number for your email
Tel: ********** or ***Edgars.
Tel: ***Jet
Email: ********** Johannesburg
Email: ********** Cape Town / Durban
Tel: 031 **********
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.