Edcon are *******

In November 2017 I visited Jet N1 City my mom purchased a few things cash and used my accounts card as a points card and continued to pay by debit card. To my surprise cahsier Zimkheta put through the transaction as cash (my mom paid with her debit card) and on my account. In December 2017 when I received my statement, I then noticed the amount laying on my account not once but twice. I called into the customer service call Centre multiple times only to be put on hold for nearly an hour every time, I had told one consultant that if no one gets back to me by the 1st of January my installment will not be received. By the 15th January after receiving my second statement from them I called in once again only to be told to go into the store as only the store can help me. I went into the store and was told it will have to be dealt with via the call center. At this point I got every annoyed and made it know that no payment will be received until my query is resolved. By the 15th February after receiving my third statement and noticing the adjustments have been made but the amount outstanding was still extremely high. I emailed the accounts and they told me due to me not paying my account that is why the account is so high. Lets keep in mind they are the reason for the account being so high, I have mentioned multiple times that due to an extra amount of R899.95 being added onto my account due to an Edcon employee it is only obvious that in December and January my installment would have been incorrectly calculated. Payment of R459.95 was made in January why would I still owe R800 and some odd?? The accounts department basically told me AGAIN that due to me not paying in December they cannot adjust my installment. Due negligence of an Edcon Employee, Jet N 1 City to be exact and the incompetence of the Edcon call center and having a query go on for nearly three months I have to be penalized and have to pay R1400 and some odd this month. Edcon has just lost a customer, no apology was received until I told them no apology was received, they do not even attempt to compensate all my time, airtime and petrol wasted and they still have the audacity to ill treat me as a customer. I will be closing my account with Edcon and I will no longer support any Edcon store. Word of mouth is very strong, I will be mentioning this issue to everyone I no and be putting it all over social media as Edcon does not have any customer service at all. It's all about their money and they don't see they are actually at fault. PATHETIC!!!!!