Edcon account

I was retrenched in July 2020, app**** for my account protection plan. The company paid my claim over to Edcon. I have spoken to so many people at Edcon and RCS to allocate the money paid by Hollard to my Edgars account, but to no avail.

They are just not able to help me, sending me from one person to another, keep on asking for proof of payment although I've explained numerous times that Hollard paid Edcon directly, I can not provide them with this request, they must check with the department handling these queries.

I am so annoyed, angry and have given up on solving this myself. The customer service is pathetic and I have wasted so much airtime trying to solve this. Now if Edcon was taken over by RCS, surely they must provide information / training to their staff on how to handle queries like this. They are fully aware that Covid19 has cost many people their jobs, and they will be bombarded with questions on unpaid accounts. I wonder what will happen if my account is handed over, will I also be liable for those charges, as it will not be my fault? I think Edgars lost me as a customer, I never want to enter their store again