PZ
Paul Z

1 reviews | Active since Oct 2019

26 Nov 2019, 15:17

Edcon

This is just a update on the progress that has been made regarding the refund of funds to me via Edcon with relation to a service that I spent nine months paying for, was unaware of and never asked for or authorized In Edcon's favor. they have come to the party, agreed to refund me and I have had the pleasure of dealing with some very nice people not only at their local Edgars store in Uitenhage but also with people in their accounts department and customer care, so to those people I say Thank You. It is now two weeks since I put in my claim and was told it would take 7 to 14 days for the funds to be in my account...well come on Edcon...you need to earn those five stars...Black Friday is around the corner...#BlackFriday

0
Replies (2)
Edcon
Edcon's reply27 Nov 2019, 10:02
Official
Good day Mr Zunckel
Thank you for taking the time to send through an compliment. 
 Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. 
Thank you once again for your email as it is feedback such as yours that helps us improve on the service we provide to you as our valued customer.
Reference number: ***/GO
We look forward to your continued support.
Kind RegardsCustomer Experience Team***
PZ
Paul Z's update27 Nov 2019, 10:13
Reviewer Update
Hello Edcon,
I wanted to give you a five star rating for coming to the party and for making me a very happy man but for some reason was unable so please accept my thanks for sorting out the problem that we had. Hopefully something like this will not occur in the future and I wish you all well.