Edcon

Good day

On the first week of June 2020 I took my phone (iPhone6) at Edgars somerset west (acc.no. ***) for repairs it has a cracked screen since I have a cellphone insurance with Edgars, they took my cellphone and they said I must wait for an sms for collection. On the 6th July 2020 I received an sms to come and collect my phone when I went to collect my phone to surprise I was asked to pay an amount of R500 and I said Haibo how is that possible? I asked them why I have to pay an amount of R500 because they should have inform me prior before they took my phone for repairs as they use to, so I can weigh my options. At Edgars somerset west they put me through to the Edgars Head office to inquire, so they told me I must call Finrite insurance and I did call Finrite insurance and they told me as well is not their fault I must speak with Edgars, they are sending me from pillar to pillar without solving my problem.

Today I have called them again, I first call Edgars Head office (call ref no. ***/Go) when I spoke to the called Sakhumzi he also did not understand that i must pay R500 but is not a replacement phone, it went only for repairs. He suggested that I must call Finrite insurance again. I did call Finrite today 09/07/20 at after 15h00 hours (ref no.Nosipho) I spoke to lady called Nosipho which she fails to listen to me, I told her that I was not informed to pay an amount of R500 as they as use to before, Nosipho told me I am not supposed to be told that i have to pay an access which it was new to me before they used to tell me so how that is that possible as a customer you not being told that you have to pay an amount of an access so that you can prepare yourself. She kept on saying Edgars should not give me the access and I have a car insurance whenever I have a problem with my car they always tell me my access before they proceed anything and what kind of insurance is Finrite? Is it a ****? And was not told about Finrite when I took insurance for my phones at Edgars, they told me about Hollard insurance.

All I want is my phone back, repair or not repair and my job requires me to use the cellphone 24/7, could you please and please give me my phone back. I have waited enough hence I'm writing this email to all of you to solve this matter all I want is my phone.